Return policy

At Creative Ink Press, we stand behind the quality of our products. Whether you’ve received the wrong item or just need help with a return, we’re here to make the process as smooth as possible.

1. Return Policy Overview

We accept returns on eligible items within 14 days of delivery. To qualify, items must be:

  • In their original condition
  • Unworn and unwashed
  • With tags (if applicable)
  • In original packaging
  • Accompanied by proof of purchase

Custom/personalized products are not eligible for return unless they arrive damaged, defective, or with an error caused by us.

 

 

2. How to Start a Return

To initiate a return:

  1. Email us at support@creativeinkpress.com with your order number, reason for return, and photos (if applicable).
  2. If the return is accepted, we’ll send you a return shipping label and instructions.
  3. Ship the item back using the provided label.
  4. Once received and inspected, we’ll process your refund or exchange within 5–10 business days.

Important: Items sent back without first requesting a return will not be accepted.

 

 

3. Exchanges

If you want a different item, the fastest way is to return the one you have and make a new purchase once your return is accepted.

 

 

4. Refunds

Once we receive and inspect your return, we’ll notify you of the approval status:

  • If approved, a refund will be issued to your original payment method within 5–10 business days.
  • Bank or card processing times may cause slight delays.
  • If more than 15 business days have passed since your refund approval and you haven’t received it, contact us at support@creativeinkpress.com.

 

 

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 5 days of delivery with your order number and clear photos. We’ll evaluate the issue and make it right.

 

 

6. Non-Returnable Items

The following items are non-returnable:

  • Custom or personalized products
  • Sale or discounted items
  • Gift cards
  • Hazardous materials or flammable items (if applicable)

Please contact us if you have questions about a specific item.

  

Return Address

Creative Ink Press

3401 Hartzdale Drive

Suite 103B, Unit #519

Camp Hill, PA 17011

 

 

Need help?

Email: support@creativeinkpress.com

We’re happy to help with any return or refund questions.